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FAQ

Questions people ask before they buy

Short answers. If yours is missing, write to info@keepilo.com. We answer in German and English.

Offline and AI

Does Keepilo really work without an internet connection?

Yes. After the one-time download of the AI model during setup, every function works in airplane mode: the assistant, the inventory, the dashboard, the planner, the emergency area, printing, export and the transfer between devices. Internet is needed only to fetch the model and optional content packages, and both are started by you.

Where does the AI actually run?

On your device. Keepilo bundles a small open-source language model that is loaded into memory locally. There is no API call, no server, no queue. That is also why answers are short and why a phone with more memory answers faster.

Is the assistant as good as ChatGPT?

No, and it is not trying to be. A four-billion-parameter model on a phone cannot match a data-centre model at general knowledge. What it can do is read the documents you gave it and quote them accurately with the page number, which is the useful behaviour for emergency questions and the one you get with no connection at all.

What happens if the answer is wrong?

Check the source. Every answer that comes from your library carries a chip with the document and the page; one tap opens the original. If there is no chip, the answer is not grounded in your documents and deserves scepticism. For medical topics the app states explicitly that it does not replace a doctor.

Can I use my own PDFs?

Yes, that is the point. Import PDF, TXT or Markdown files: manuals, first-aid guides, the instructions for your generator, your insurance papers. The assistant answers from them afterwards. Scanned documents without a text layer cannot be indexed, so run OCR first.

Privacy

What data do you collect?

None. There is no account, no analytics, no advertising, no crash telemetry and no server holding your data. Your inventory, medical cards, emergency plan and chat history stay in a local database on your device.

Do my questions to the assistant leave the device?

No. Not the question, not the passage retrieved from your documents, not the answer, not in anonymised form, and not for model improvement. There is no network code in that path at all.

Is the app GDPR compliant?

The app processes no personal data on our side, so most of the machinery does not apply. The one moment data leaves your device is a download you start: the server delivering the file sees your IP address, as any download does. Payment data is handled by the store, not by us. The full text is on the privacy page.

How is my health data protected?

Medical cards and long-term medication are special category data under Article 9 GDPR. They stay in the same local database and are never transmitted. The app lock (PIN plus fingerprint or face) plus the operating system's own encryption protects them on the device; exports that contain health data ask before they include it.

Price and purchase

What does Keepilo cost?

2,99 € once, in each of the four stores. No subscription, no ads, no paywalled core features. Content packages may later be offered as separate purchases, but the app you buy keeps working exactly as it does on day one.

Do I have to buy it separately for every device?

Per store account, not per device. One Apple purchase covers iPhone, iPad and Mac. One Google purchase covers your Android devices, one Microsoft purchase your Windows PCs. Crossing ecosystems (an iPhone plus a Windows PC) means two purchases. Family sharing is enabled wherever the store supports it.

Can my family use my copy?

Yes. Use store family sharing where it exists, and beyond that you can hand your data to family devices with an offline export. That is a designed feature, not a loophole.

Devices and platforms

Which devices are supported?

iPhone and iPad, Android phones and tablets, macOS and Windows. The layout adapts: bottom navigation on a phone, an icon rail on a tablet, a sidebar with a detail panel on a desktop.

How much storage and memory do I need?

Plan for a few gigabytes for the language model plus whatever your own documents take. 6 GB of RAM or more is comfortable for the standard model; below that, Keepilo offers a lighter one. Everything except the assistant runs on any device.

Is there a web version?

No, and there will not be. A browser tab cannot hold a language model, a local database and your documents in a way that survives a dead network, which is the entire point.

Using it

How long does it take to set up?

The household takes two minutes, the first twenty items about ten. After that the dashboard tells you something useful. Filling the medical cards is the part most people spread over a few evenings, and the app is built for that: every wizard is skippable and resumable.

Do I have to enter everything by hand?

On a phone you can scan barcodes; product data comes from an offline package, so the scan also works with no connection. Everything else is a short wizard rather than a form wall.

How many days of supplies should I have?

Civil protection agencies in German-speaking countries generally recommend around ten days of food and drinking water, plus medication, documents and a battery radio. Many households set a target of 14 or 30 days. Keepilo lets you set your own target and shows the range against it; the number is yours to choose.

Does it work for a single person, or only for families?

Both. A household of one is a valid household; the requirement calculation, the rationing and the emergency card all work the same way with one person in the list.

Can I get my data out again?

Yes, at any time, into a .keepilo file with a preset you choose. There is no lock-in, because there is nothing to lock you into.

When is it available?

Keepilo is in the final phase before the store release. The download page lists the current status per platform.